Impression Real Estate Ltd MREINZ specialise in full service residential property management in the CBD and Auckland city fringe, managing a range of Auckland City properties and apartments for rent. Below are some frequently asked questions from owners:

What happens if my tenant(s) don’t pay the rent?
All landlords want tenants who pay rent on time. Our credit and reference checking procedures minimise this risk. Impression monitors rental collections daily. Our Portfolio Managers are fully trained in the rental arrears procedure. Should tenants fail to meet their obligations and fall into arrears by 10 days or more, a tribunal application will be made in accordance with the Residential Tenancies Act.

How often will you inspect my property?
Property inspections are conducted at the beginning and the end of every tenancy. An initial inspection will be conducted shortly after the tenant moves in. Interim inspections are conducted approximately every 4 months. Our Portfolio Managers will check that tenants are keeping the property in a clean and tidy condition, and proactively identify any maintenance issues.
As a result of an inspection, we may recommend maintenance or refurbishment to ensure the property remains in a marketable condition for the best possible return on your investment. In this event, we will liaise with you and any contractors required, to complete the work with minimal disruption to tenants and your income. You will receive a detailed report, including digital photographs (if necessary), after each property inspection.

Who will manage my property?
Impression Real Estate Ltd has a team of Portfolio, Maintenance and on-site Building Managers. An individual Portfolio Manager will be assigned to your property determined by its location.

How much do you charge?
We charge a 9% Plus GST management fee on rent collected and maintenance booked. See Property Management Authority section 16 for commissions and charges. Any necessary repairs will be completed at the very best rates.

Do you still charge me if my property is vacant?
No.

What happens if I decide to move in?
The Residential Tenancies Act stipulates that where a landlord requires the property for their own use, or for the use of their family, they must provide a tenant with 42 days written notice. Impression Real Estate Ltd can do this for you – just contact your Portfolio Manager. Please note that this does not apply to fixed term contracts where the tenant is guaranteed security of tenure.

What if I decide to sell the property?
If you wish to sell your property, Impression Real Estate Ltd can market your property for sale through our affiliated and qualified sales agents. If you decide to put your property on the market, we are legally obliged to give your tenant written notice of your intention. If your property is sold and the purchaser requires vacant possession, the tenant must be given 42 days to vacate. This does not apply to fixed term tenancies where the tenant is guaranteed security of tenure, however, in most cases, we are able to arrange another apartment for the tenant thereby keeping both parties happy.

Should my property be rented as furnished or unfurnished?
It depends largely on the current market conditions. Several factors come into play, including the style and location of your property, desired rental returns and occupancy rates. We recommend you contact us to discuss your specific situation.

Should I have insurance?
Yes. We highly recommend REAL Landlord Insurance to all of our business partners. You are eligible for REAL Landlord Insurance if your property is being managed by a licensed real estate company such as Impression Real Estate Ltd MREINZ. The insurance is specifically designed for investment properties and will cover loss of rent, malicious damage and theft, loss or damage of the contents and legal liability. For further information on REAL Landlord Insurance, please talk to your Portfolio Manager.

What do I do if something in my property needs repairing?
Impression has developed strong working relationships with a wide range of contractors and can arrange for competitively priced repairs to be carried out on your behalf. To request repairs, please contact us.

When do we receive our monthly statement and payment?
Statements are emailed or posted on request, (postage & handling fees apply) on the first day of every month and payment is direct credited to your nominated bank account. If the first day of the month is a public holiday, payment will be made on the next business day.

How do I pay my body corporate fees and council rates?
It is your responsibility to pay Body Corp levies and Council rates. However, if you would like Impression Real Estate Ltd to pay the fees on your behalf, you must advise us in writing, please note that a $25.00 fee per payment will apply.

Should I notify Impression and the body corporate of a change of address or email?
Yes. This is very important and is a requirement of the Strata Titles Act. It must be done in writing and to all parties.

What kind of tenancies are there?

Periodic tenancy:
Here the tenancy is for no fixed time and continues until the landlord or tenant ends the agreement by giving notice. The tenant is required to provide 21 days notice, while the landlord will have to provide at least six weeks notice.

Fixed-term tenancy:
These finish on a set date and neither the tenant nor the landlord can terminate the tenancy agreement before that date unless the tenant makes an application to tribunal (sec 66).

If we have not answered your question with the above FAQ’s, please contact us and we will get back to you as soon as possible.

	REQUEST AN INFORMATION PACK
	REQUEST A FREE RENTAL APPRAISAL